Cancellation Policy

Last updated: July 2026

1. Cancelling or rearranging a walk

If you need to cancel or rearrange a walk, please give at least 24 hours' notice and there will be nothing to pay.

2. Late cancellations

If a walk is cancelled with less than 24 hours' notice, it may be charged in full. This is because the time has been set aside for your dog and usually cannot be offered to someone else at short notice.

3. If I cannot reach your dog

If I arrive at the agreed time and cannot access your dog, for example because keys or access details do not work and I cannot reach you, the walk may be charged in full.

4. Weekend Walk & Company

Because these sessions reserve a longer block of time, please give at least 48 hours' notice to cancel or rearrange a Weekend Walk & Company booking.

5. If I need to cancel

If I ever need to cancel, for example due to illness or an emergency, I will let you know as soon as possible and there will be no charge. I do not use substitute walkers, so your dog will never be walked by someone they do not know.

6. Severe weather

If I shorten, rearrange or cancel a walk because conditions are unsafe, there is no charge for anything that does not go ahead.

7. Questions

If you have any questions about this policy, please call or text me on 07818 440072 and I'll be happy to help.

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